Sonder: 24/7 safety & wellbeing

Safety and wellbeing support at your fingertips — Sonder: 24/7 safety & wellbeing connects you to real human experts whenever you need help, day or night. Whether you're dealing with a mental health crisis, a physical injury, or a threatening situation, our team of nurses, doctors, psychologists, and emergency-trained professionals is ready to assist you with confidential, judgment-free support.

Speak directly to mental health experts who understand what you're going through. Our team of nurses, doctors, and psychologists have dedicated their careers to helping people in moments of crisis or uncertainty. They'll listen to your concerns, help you understand your options, and guide you toward the right path forward — whether that's counselling, medical referral, or simply having someone to talk to when you feel alone or stressed.

Need medical guidance? Our trained nurses can conduct triage, explain your healthcare options, locate the nearest medical centres, book appointments for you, and handle the administrative work so you don't have to. If you've been injured, fallen ill, or need urgent advice, we bridge the gap between your concern and professional care. For those affected by crime or online scams, we connect you with the right support services and help you file police reports or incident forms without the stress of navigating systems alone.

Your privacy is sacred. We operate with 100% independence and complete confidentiality — everything you share with us stays between you and our team. No judgment, no data sharing, no compromises on your safety.

Our in-app safety features give you peace of mind in uncertain moments. Use Check on Me when you're meeting someone new or visiting an unfamiliar place — we'll contact you at a time you set to confirm you're safe. Track My Journey keeps you connected whether you're commuting, walking at night, or travelling anywhere — our team monitors your progress and ensures you reach your destination securely.

If you're in Australia or New Zealand metro areas, we can dispatch an in-person responder to your location within 20 minutes. Our field teams are trained in incident management and mental health first aid, ready to provide hands-on support when you need it most.

We also work alongside emergency services. If you're in immediate danger or need urgent medical help, we coordinate with existing emergency responders to ensure you get the fastest, most appropriate care available.

No issue is too small or too complex — Sonder: 24/7 safety & wellbeing is here whenever you need support. Reach out through chat or call us, and a real person will answer.